Job Description

Opportunity: Phone Operator
Answer and direct internal and external telephone calls in accordance with established guest service and sustainability standards.
Potential Career Path
Front Desk Supervisor –Front Office Manager – Assistant General Manager
Essential Job Functions
Promptly and professionally answer telephone calls and ascertain. the correct extension and direction of call.
Transcribe complete messages and repeat information to verify accuracy. Input and retrieve messages from the computer as requested.
Receive wake-up call information, input accurately into the automated wake-up system and verbally confirm time with guest.
Page guests and patrons using the public address system.
Act as dispatcher for security, guest services and property operations associates. Provide timely information via paging system and two way radios to associates in response to emergencies and guest requests.
Immediately answer the emergency line, listen to details to identify nature of problem and respond appropriately. Initiate emergency response as necessary and legibly document pertinent details.
Respond to and resolve all complications and complaints.
Follow sustainability guidelines and practices related to HHM’s EarthView program.
Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
Perform other duties as requested by management.
Position Requirements
High School diploma or equivalent.
Previous receptionist or customer service experience preferred.
Work Environment and Context
Work schedule varies and may include working on holidays and weekends.
Requires standing for extended periods, speaking, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Job Tags

Immediate start, Weekend work,

Similar Jobs

Cloudious LLC

Environment Management Consultant Job at Cloudious LLC

...Summary: We are looking for a seasoned AWS Infrastructure & Data Management Engineer to lead cloud infrastructure initiatives and data... ..., infrastructure optimization, and data management best practices. Mentor junior engineers and contribute to team capability...

Capital One

Café Ambassador - Fashion Show Job at Capital One

...Overview Caf Ambassador - Fashion Show The Experience: Are you someone who finds their purpose in helping others? Do you love connecting with other people? Were looking for people whod like to turn it into a meaningful career. As a Caf Ambassador, you...

Richland Dental

Dental Office Receptionist Job at Richland Dental

...fun while you work? We are a fast-paced, rapidly expanding dental practice looking for someone to help manage our busy schedule.... ...duties/responsibilities and requirements/qualifications for a Receptionist - Dental Office job post: Duties/Responsibilities: Greeting...

Advanced Search Group, Inc

Process Engineer Job at Advanced Search Group, Inc

LocationChicago, ILSalary$95,000.00 to $115,000.00DegreeBS Chemical EngineeringJob DescriptionA leading international producer of specialty ingredient solutions is seeking to hire a Process Engineer for their plant in the Chicago area. If you looking for an...

Farm Job Search

Farm Manager Job at Farm Job Search

...Farm Manager (6374) Location: State College, Pennsylvania JobNumber: 6374 Mission: Windswept Farm is the home of RE Farm Caf in Centre County Pennsylvania. RE Farm Caf offers a unique dining experience that serves as a community resource, providing educational...

Phone Operator Job at Cadillac Hotel & Beach Club, Miami Beach, FL

cWdQRmtPVXRUNkJ5cTUrSTNZMTFhSEdFS3c9PQ==